Privacy Policy

Last Updated: July 2026

At Maqam Travel & Tours ("we", "us", or "our"), we are deeply committed to protecting and respecting your privacy. Operating as a premier UK travel coordinator specializing in Umrah packages, flight reservations, customized global tours, and holidays, we collect data to fulfill booking contracts safely and comply with local laws.

This Privacy Policy outlines how your personal data is gathered, stored, handled, and shared under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect From You

To organize legally safe cross-border travel bookings, manage flight rosters, and coordinate sacred packages, we must process personal details including:

Identity Details: Full legal name, date of birth, passport information, gender, and nationality (necessary for visa clearances and airline tickets).
Contact Details: Billing address, physical address, email, and primary telephone number.
Financial Data: Secure payment card details, bank references, and transaction histories.
Special Category Data: Religious alignment requirements (for Umrah package coordination) and relevant medical data or physical accessibility requirements.

2. How We Use Your Personal Data

We leverage your data metrics under strict lawful bases to ensure operational success:

Contractual Performance: Arranging international flight itineraries, reserving hotel rooms, securing transfers, and processing consumer billing.
Legal Duty Fulfillment: Managing financial records for **ATOL scheme reporting**, general accounting auditing, and processing visa approvals with government authorities.
Legitimate Interests: Improving customer service desks, executing safety security protocols, and offering opt-out promotional materials regarding upcoming tours.

3. Sharing Data with International Third Parties

Because international travel intrinsically requires multi-party coordination, your information is securely shared with:

Consular visa processing bodies and the Ministry of Hajj & Umrah for pilgrimage access permissions.
Global commercial airlines, local hoteliers, and vetted ground transport agencies.
UK financial compliance bodies, including regulatory authorities supervising **ATOL financial guarantees** and secure card merchant clearers.

Data Safeguard Note: When data passes outside the UK/EEA framework (e.g., to Saudi Arabia or worldwide resort destinations), we implement contractual security clauses to ensure your privacy rules remain uncompromised.

4. Data Security & Storage Rules

We put strict technical and physical barriers in place to shield records from leaks or unauthorized modification. Financial profiles utilize isolated encryption layers. We preserve transactional records only as long as business necessity dictates, or as explicitly dictated by UK tax authorities (typically 6 years post-booking).

5. Your Legal UK Rights

Under the UK GDPR framework, you have full ownership parameters over your details. You can confidently request:

Access & Portability	Rectification & Erasure
Request a direct digital layout copy of all files we maintain under your individual profile name.	Instruct adjustments to error-ridden spellings or demand total profile removal if no active contract exists.

To trigger any rights or file inquiries, please reach our privacy coordinator at info@maqamtravelandtour.co.uk.